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FAQs

For information, please click on the topic of interest:

Where is the office located?

The office is located at 75 MacDonald Ave, Unit #4 in the Burnside Industrial Park , next to Metal Supermarkets. 

What are the office hours and how do I contact the office?

Our office hours are found here. You may reach us by phone: 902-404-UDFC (8332)  or email: info@udfc.ca.

How can I get more involved with the team or club?

If you are interested in volunteering with the club as a coach, team manager or in another role, please indicate on your child’s registration form, and contact info@udfc.ca

What does the logo represent?

The United DFC logo has a classic, clean look that incorporates the club colours and the water represents the ties that all of the United DFC communities have to the water.

I am not receiving information/emails? What can I do?

If you are not getting any emails from the club, please email info@udfc.ca or call 902-404-8332 and we will help resolve the issue. Often it is something as simple as a misspelled email in the registration system which can be easily fixed.

REGISTRATION & PAYMENTS

Will there be an in person registration session?

If you prefer to register in person, you can come to the office any time during office hours to register.  UDFC will not be holding community in-person registration events this year.

What age group should my child be playing in?

Please review the SNS Birth Year and Season Matrix.

How can I pay for my child's program?

Online registration requires payment through credit card/Visa Debit or the set up of payment plan with the first payment due at registration. (NOTE: Payment plans can now be set up through online registration) You can also pay in person by registering at the office with debit, credit, cheque, or cash.

Can I play with my friends?

During the summer season, all mini and community team players are able to select the community in which they wish to play as well as submit ONE friend request. We will do our best to accommodate all requests submitted prior to the start of programs.

Skills Center players will be part of a program with other players born in the same year. Teams in the Skills Center program usually change through the season and may or may not be based on friend requests - but friend requests are considered where possible.

Performance players will be placed on teams by technical staff. Those teams are not built on friend or community requests.

Does it matter which location I choose for the mini or community programs?

For the summer season, Mini and community players are able to choose the community in which they would like to play (Dartmouth, Cole Harbour, or Eastern Passage). UDFC will do our best to place your player based on your choice.

Are there payment plans or financial assistance available?

Financial assistance is available through provincial and federal programs such as JumpStart and KidSport.These programs must be utilized before club level support can be offered. Club level support may be available upon request on a case by case basis. Please contact the office at 902-404-8332 or info@udfc.ca.

Is there a discount if I have multiple children in the club?

We offer sibling discounts for the 3rd and 4th sibling. The 3rd sibling will receive $35.00 off of their registration fee and the 4th sibling will receive free registration (lowest registration fee of the siblings up to $300.00).

What is the refund policy and why do we charge late fee's?

United DFC’s refund policy includes everything from immediate withdrawal, program cancellation, medical reasons/injury, and moving out of the area. United DFC charges lates fee's to cover the additonal costs related to late registrations. For more information please CLICK HERE

 

EQUIPMENT AND CLOTHING

Please review full details on what equipment and clothing is required for each age level.

What footwear does my child need for grass fields? Turf? School gyms?

For turf and grass fields we recommend cleats. At the mini level, sneakers can be worn but cleats are highly recommended. When players attend training in school gyms they must wear sneakers or flat soccer shoes (no cleats on the bottom).

How do I purchase the required/recommended training and game clothing?

Shorts, training shirts and socks can be purchased on our online store or from the office during office hours. Tracksuits are available for purchase at the office in limited sizes and can be ordered if we don't have your size.

What happens if my child doesn’t make a performance team and I already purchased the gear needed for a different program?

If a player registers for 12 A but is then placed at the U10 or U12 Community level, the club will exchange the unworn navy Adidas shorts and socks for the black and give a refund for the difference. We recommend that parents also wait to see where their child is placed before purchasing the shorts and socks.

Why were these shorts and socks selected?

The navy Adidas Regista shorts and navy Adidas Santos socks were selected for their quality, price and availability for the next 4 years. This means players may not need to purchase the shorts or socks every year. In the Under 10/12 Community leagues, our United DFC teams will play one another so they have different jersey colours. Each United DFC U10/12 team will wear the same style jersey, in a different colour, with black Admiral socks and shorts.

Why are you collecting a deposit cheque for the Community (Recreational) program jerseys?

Deposit cheques for the Community (Recreational) program jerseys are only cashed to cover replacement costs if a jersey is not returned at the end of the season. Mini program players may keep their Tim Hortons uniform at the end of the season.

Where can I buy additional club clothing?

We love to see our fans and players wearing our club colours. Any club clothing not mentioned in the Equipment requirements noted above is optional. Clothing may be purchased through our online store at United DFC Store

 

PRACTICES AND GAMES

Where can I find the game schedule?

Game schedules are found on NSSL website.

Senior B and C Men play in the MSMSL.

Senior B Women will play in the MSWSL.

Premiership Men and Women will play in the NSSL.

Ladies 7 Aside play in the Citadel Women 7-Aside League.

When is the program start date?

Training for all programs and teams will begin before games. See the program description for estimated program start times.

What days will my child play?

There have been substantial changes to the leagues this year. At this time, it is not known when most games and sessions will take place. As much as possible the club tries to give consistent training nights.

What if I miss practices and games?

Life sometimes gets in the way. Please let your coaches know when you will be missing practices or games. If you are in the performance stream, and you will be missing significant numbers of practices of games, then please contact the Technical Directors.

What is my commitment level expected to be?

This depends on which program the players sign up for. If a player is placed on a performance level team, it is expected that soccer will be a priority. At the community level, it is understood that soccer may not be the player's first priority but the coach must still be notified when a player will be absent. Every player is expected to give the coach at least 48 hours notice if they will miss a game or practice so the coach can plan accordingly.

How do I know if fields are closed?

The club and or your teams individual coaches/managers will email team members in the event a practice or game is cancelled. You can also look up HRM field closures which are updated by 3:00 pm daily throughout the summer season. During the winter season if HRM schools are closed due to weather, all sessions in school gyms are cancelled. United DFC will make a decision about turf practice cancellations. The league and the facilities may also decide to close/ cancel games at their discretion.

Where are the fields located?

Field locations and directions can be found on the HRM website.

PLAYER PLACEMENT

What is the difference between the Community and Performance programs?

Community is a program for players who want a more relaxed, fun environment where they are able to play with their friends, in their local community. Players looking for a program with more emphasis on development and skills may consider the performance stream. Performance teams will not necessarily be based in your local community and will ask for more commitment and higher skill level than community. You can chat with the Technical Directors if you are unsure which is the best fit.

Should my child play U8 Skills Center or U8 Mini?

This depends on what the player's/ family's goals are for the season. If the players are looking for a more relaxed, fun environment where they are able to play games, then the Mini program may be the best fit for them. The U8 Mini program takes place during weeknights and rarely has soccer on the weekends. If the player/ family is looking for more emphasis on skill development and are available for weekend jamborees then Skills Centers may be the right choice. You can chat with the Technical Directors if you are unsure which is the best fit for your child.

My child is a U9 player why might s/he be playing on the U10 team?

Yes, they might. At the community level there are 2 birthyears in a single group. For examples, the U10 age group has U9 and U10 players.

What is the placement process?

Please refer to the team selection and placements process.

What is balancing?

Balancing is the process of creating appropriately balanced teams. This often happens when we have 2 or more teams at an age group/ level. A number of factors will be considered when balancing teams and decisions will be made by the Director of Soccer with the support of the club technical committee.

TECHNICAL STAFF AND COACHES

What is a Technical Director?

A Technical Director is a paid staff person who oversees the soccer side of the club. This means they are involved through the club at all levels. In their job descriptions they are assigned to plan and create the programs, select the teams, help with coach and player develop, create long-term soccer plans and visions, plus much more. Very simply, if it involves soccer, the Technical Directors will be involved.

How do I communicate with coaches?

At the beginning of the season, your individual team coach and or manager will send a team introductory email and let you know the best form of communication for the season. This may be different across teams so please go by what your coach requests. We recommend following the 24 hour rule where we ask players & parents who are upset to wait 24 hours before contacting the coach about the issue. We also encourage parents & players with concerns to contact the club and coaches with their concerns so we can address them. For more on the 24 hour rule click here.

Who do I contact if I have a concern with a coach?

If players or parents have a concern with a coach, they are asked to wait 24 hours and then contact the coach to deal with the issue directly. If the player or parent feels uncomfortable approaching the coach, they are asked to contact the Technical Director for your program after waiting the 24 hour cool down period. If the concern is unable to be resolved by the Technical Director(s) they will ask the Executive Director to step in. The final step would be for the Executive Director to address the Board of Directors if the issue is unable to be resolved.